Statement of Service
We undertake to answer telephone calls within five rings, greeting all callers with a name and department in a friendly manner.
We promise to respond to written correspondence either with an initial or full response within five working days, or by a reasonable agreed deadline.
Provide an accessible, welcoming, clean and tidy environment that is sensitive to the needs of our customers.
Offer information that is up-to-date, easily understood and widely available.
Refer you to other services, should you need them.
Talk to our customers and make improvements to our services based on their suggestions.
We welcome comments about our service
If you have a compliment or complaint about our service, please ask to speak to a senior member of staff, or you can address your complaint in writing to:
Head of Standards and Development
Sussex Downs College
Cross Levels Way
Eastbourne BN21 2UF
Sussex Downs College has an official complaints procedure. All of our policies can be viewed, please ask at the main Receptions, or see Student documents.
